Refund policy

Returns Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our returns policy below to ensure you are eligible for a return.

Return Eligibility

Return Period: If you are not fully satisfied with your purchase, you may request a return within 7 days of receiving your item.

Condition of Items: To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Items that are worn, damaged, or altered cannot be accepted for a return.

Non-Returnable Items (please select your products carefully).

Certain items are not eligible for returns, including:

• Custom-made or personalised items.

• Art prints (made on demand).

• Sale or clearance items.

• Gift cards.

• NFT mints.

If you have questions about whether your item qualifies for a return, please contact us.

Return Process

1. Request a Return: Contact our customer service team at shop@tigerstripes.co within 7 days of receiving your item. Please include your order number and reason for the return.

2. Return Authorisation: We will review your request and, if approved, provide you with a return authorisation and instructions.

3. Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

4. Inspection and Refunds: Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 4-7 business days.

Refunds

Original Payment Method: Refunds will be issued to your original payment method.

Processing Time: Please allow 3-10 business days for your bank or credit card provider to reflect the refund in your account.

Exchanges

Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [insert contact email or phone number] within **7 days of receiving the item.** We will arrange for a replacement or refund at no additional cost.

 

Thank you for understanding our return policy! If you have any questions or need further assistance, please reach out to our customer support team.