Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to providing you with the best possible shipping experience. Please review our shipping policy below.

Processing Times

Order Processing: All orders are dispatched after they are created or carefully packed. This means your items will be ready for shipment after the production or preparation process is complete. 

Processing Duration: Depending on the item, creation and packing times may vary. Generally, please allow 1-2 business days for processing before dispatch.

Shipping Options and Delivery Times

We ship via Australia Post for both domestic and international orders. Shipping costs are calculated at checkout based on your location and the shipping method chosen.

Domestic Shipping (Within Australia)

Standard Shipping: Estimated delivery time is 1- 4 business days after dispatch.

Express Shipping: Estimated delivery time is 1-2 business days after dispatch.

Please note that delivery times may vary based on location, public holidays, and other factors outside our control.

 International Shipping

Standard International Shipping: Estimated delivery time is 6-20 business days after dispatch, depending on the destination.

Express International Shipping: Estimated delivery time is 5-10 business days after dispatch, depending on the destination.

*Please be aware that international orders may be subject to customs processing, which could delay delivery times.*

Shipping Costs

Shipping costs are calculated based on weight, dimensions, destination, and the shipping option selected. These costs will be displayed at checkout.

Tracking Information

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this number to track your order through the Australia Post website.

Customs, Duties, and Taxes (For International Orders)

International orders may incur customs duties, taxes, or other fees once they arrive in the destination country. Customers are responsible for any such additional charges. Please check with your local customs office for more information about these potential fees.

Shipping Delays

While we strive to meet our stated shipping times, occasional delays may occur due to circumstances beyond our control (e.g., severe weather, customs processing). If you experience a delay, please check the tracking information provided or reach out to us for assistance.

Missing or Damaged Packages

If your order does not arrive within the estimated timeframe or arrives damaged, please contact us at [insert contact email or phone number] within 14 days of the estimated delivery date. We will work with Australia Post to resolve any issues and ensure you receive your order.

 

Thank you for your patience and understanding! We are here to help with any shipping inquiries. Please feel free to contact our customer support team for further assistance.**